Frequently Asked Questions.

How to use.

In the first koleności read the instructions. Especially with the chapter

 "BEFORE YOU CALL"

(If you do not have the instructions go to the product page, scroll down and download in pdf format)

Below you will find answers to frequently asked general questions.

Once the naczytasz, not you satisfy your hunger for knowledge give us a call. Always it is better than damaging equipment. Technical Support for one week between the hours of 16 to 21.

A list of questions:

1. I lost my manual.

2. I lost my warranty card, why repair is not covered under warranty.

3. I do not know how to connect a device.

4. You can not get through.

5. How to connect the heater a two-phase, three-phase.

6. The output of the controller (power or valve) is a permanent tension.

7. Yesterday evening I ordered the product and today it still is not.

8. Why does the single-phase controllers when connected 3.5 kW discourage the control group?

9. I want to control the heaters multiphase regardless of whether the driver allows such control.

10.Chcę make yourself probe, how to connect to the RJ45 connector?

11. Do I have to use the probes? Can I buy it later?

12. What about the myth of precision PT100 compared to other sensors?

1. I lost my manual.

Manuals are downloadable on the websites of the products.

2. I lost my warranty card, why repair is not covered under warranty.

Warranty is a form of contract which contains its terms. We do not know whether such a guarantee for a particular driver was 24, 60 months or lifetime as well as other conditions. Such warukami are such technical parameters. Is the connection of 400V single-phase controller is under warranty or not. May have given the operating voltage can be 400V.

If we agree on something then we need to know what.

3. I do not know how to connect a device.

The operating instructions are sketched diagrams. You should read them and then call.

4. You can not get through.

We have a big sales drivers. Many people are calling at the same time, customers come to collect the drivers or for personal parameter settings and a short training, couriers etc.

Please note that the phones operate from 9 to 22. We are also human beings and we have a break for human needs.

In NON-INFRINGEMENT call centers even huge companies Vending announces that everyone is busy and the waiting time is more than 20 minutes. We do not yet have, so please do not piss.

And please do not call 10 times in a row since then smashes the entire call list. We propose to call for 15 minutes.

Please Choosing the right phone numbers and within reasonable hours.

The office is open from 9 to 15. Support open from 16-21

We also recommend mail pamel@pamel.pl

5. How to connect two-phase heater.

To connect the cable to be shorted the two terminals as shown in the figure above.

6. The output of the controller (power or valve) is a permanent tension.

Unfortunately, this is due to inattention while connecting or flooding liquid.

Output drivers are at least twice as large. Ie that the output of "pros" are triacs BTA41 which are provided for 40 AMPS.

Additionally, outputs have galvanic isolation and leg triac is ONLY contact with your heater. Ie output circuit electrically like a contactor.

If someone does not believe it can go to a trusted electronics service and ask about the analogous situation of connecting the speakers to the amplifier, 99.99999% due to a bad treatment of the output, not the fault of the device.

Repair of such damage are paid (flat rate 20 PLN + cost components)

7. Yesterday evening I ordered the product and today it still is not.

a) we are people order on Friday at 15.01 in the worst case can be carried out on Monday at 7. For the State is 3 days. For our employees one minute (time of execution to the order)

b) couriers collect goods around noon. None of the courier does not collect parcels with 20 or at least not from Myszków, sometimes it can also not reach

c) each carrier has a maximum of one week to deliver the shipment. Selecting a courier does not mean that 5 minutes will race the car with the goods to the customer and in a few hours will be in you. Courier is only a form of shipping. It is not a guarantee of delivery within 24 hours

d) Most of the equipment is in stock. Please also understand that we give you a large selection of such outputs 12V and 230V. 9 What does the combination product (PRD3). At 6 features make dozens of variants of each model. What if two people ordered the same thing? The standard we have iększych quantities, some need to replenish on a regular basis (adding remote alarm)

8. Why does the single-phase controllers when connected 3.5 kW discourage the control group?

Group control is an outdated method of control. Some say it is the more accurate. With the laws of physics shows that in order to achieve a resolution of one percent driver must control 100 periods (condition switching at zero). 100 periods is approximately 2 seconds. Obtaining 50% is to release the 50 half-periods and 50 block. When the period of 20ms means the heater off for 1 second and turn on for 1 second, and so for 5 hours.

Most installations do not withstand such pstrykania.Zakładajac heater 3,6kW group controller tugging at 16A while the phase uniformly retrieves 8A. The remaining 8 is to be used at home without worrying about the electrical system and atrial fibrillation.

Regarding the tale of disruption in the control phase. Resistive load does not cause interference. I suggest pops bulb filaments which is the same load. Did you hear any noise on the radio?

In short, if kupowałbyś driver illuminate it would prefer a permanent light or on a relay switch off the second for a second? Welder unacceptable in transformer or inverter?

9. I want to control the heaters multiphase regardless of whether the driver allows such control.

The question is why? In the physical properties of the heater it is apparent that the smaller the power fed to the heater longer life.
Control of one heating element, eg. 50% and the other np.90% or 100% does not make any sense. This also leads to uneven wear heaters.
Is wanting to control the light bulbs in the chandelier will be looking for any dimmer bulbs separately or the entire time?

Combining one heater-attached permanently controlled and the other is also pointless because, remember to turn off the additional heaters. In the case of automation controller will not be armed manually shuts the heater, eg. At the end of the process.
The disadvantage is also scorching the uncontrolled heater.

10. I want to make yourself probe, how to connect to the RJ45 connector?

11. Do I have to use the probes? Can I buy it later?

Regulators of temperature without probes act as power regulators. You can use them without probes and each chili buy additional probes gaining on the functions of the device.

After connecting the probe is still capable of manual control power. The probes then perform security functions of temperature.

Drivers can work:

-without probes as power regulators

-with probes as regulators of power from a thermal

-with probes as semi-automatic and automatic,

12. The myth associated with PT100 result of misinformed people and campaign merketingowej.

Manufacturers PT100 sensors provide measurement accuracy of 0.5 degrees. However, remember that these are analog sensors. Measurement error PT100 therefore consists of the sum of the errors:

-error PT100

-error analog-digital converter

-error resulting from długoiści wires

-error resulting from the reference source converter

Summing these values ​​do not receive better performance than other sensors. Manufacturers of measuring devices based on these sensors specifically silent on the subject.

In order to overturn myths about bullshit people who gain accuracy of 0.01 degree we propose familiar with the offer of such calibrators and temperature furnaces LABORATORY.

For example,

http://www.meraserw.szczecin.pl/index.php?option=com_content&task=view&id=60Identycznie case looks calibrator after several tens of thousands.

If someone tells you that the device is $ 500 for the accuracy of 0.01 degree simply does not know anything about the temperature measurement.